License error -5 (Mac Activation)

Attempting to activate your Mac-based CineForm software is resulting in the following error message in the license panel:

Type: License error

-5: Computer time/date changed or reinstall of trial ticket

here's what you can do to fix this problem:

 

Backup your LUTs folder (library/application support/cineform/LUTS) 
Uninstall Neo from the CineForm Applications folder
Then go to the following folder on your hard drive (not in the 'user' folder):
 
library/application support
 
if you see a folder called 'cineform' or 'cineformx', delete them both.
 
then reinstall the latest build of neo:
then rerun the license tab in the system prefs.
enter your serial number and press the request button.
 
a new activation code should then be sent to you. if not, send me a screenshot of the license window.

Backup your LUTs folder (library/application support/cineform/LUTS)

Uninstall Neo from the CineForm Applications folder

Then go to the following folder on your main MacIntosh HD hard drive (not in your 'user account' folder):

library/application support

if you see a folder called 'cineform' or 'cineformx', delete them both. then reinstall the latest build of neo:

www.cineform.com/downloads.aspx


then rerun the license tab in the system prefs.

enter your serial number and press the request button.

a new activation code should then be sent to you. if not, send a screenshot of the license panel to support@cineform.com.

Have more questions? Submit a request

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