License Error 12 (Mac Activation)

Attempting to activate your Mac-based CineForm software is resulting in the following error message in the license panel:

Type: License error

-12: Invalid Activation Code

Here's what you need to do:

Follow the usual activation steps found here:

If pressing the 'Activate' button results in the mouse cursor becoming a spinning beach ball, you may have a permissions issue. If that happens, here's what you should do:


1) Close the license panel.

2) Navigate to:  Macintosh HD/Library/Application Support/Cineform

3) Get info on the folder (command + i)

4) Open Sharing & Permissions

5) Set 'everyone' to 'Read & Write'

6) Relaunch the license panel and try activating again.


Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk